Raise your hand if you've been personally victimized by Sarah J Maas?
Truly, just my Roman Empire!
Triple check your kindle device. Your device info is found in settings > device options > device info.
*NOTE* The Kindle + the Kindle Paperwhite are NOT the same device. The Kindle (mini) will just say Kindle 11th generation in settings and the Kindle Paperwhite will say Paperwhite (with the associated generation).
At this time; NO RETURNS, NO EXCHANGES. Small business woes!